You will get an order confirmation email once your order is confirmed. Please be sure to add our email address to your contacts so you don't miss any updates. Check your spam or junk folder, and confirm customer account creation requests.

customerservice@ecomarkdiamonds.com

For security reasons we cannot change the designated shipping address on orders. It may be possible to cancel and reorder if your package has not shipped yet.

We do not ship internationally at this time.

In stock orders generally ship within one business day; however, due to COVID-19, orders may ship within 1-3 business days. Orders placed after 12pm PST may ship the following business day.

We offer free standard 2-5 day shipping, with signature confirmation required at the time of delivery. Expedited shipping options are available during checkout at the expense of the customer. 

Out of stock items purchased for 'backorder' will generally ship in 2 to 8 weeks, but could take as long as 12 weeks. You will receive all order status updates by email. Please add us to your contact list so you don't miss any new messages about your order. Orders that include both in-stock items and backorders may ship separately with separate tracking and email updates.

All shipment packages and labeling are discrete. Orders are packaged carefully in jewelry boxes and/or jewelry pouches.  Please allow extra handling time for custom orders, resizing, and engraving.